PRTI Support

Click on the category to browse FAQs.

Account & Passwords (2)

Account & Passwords

Password/MFA requirements

Reset your support-portal password
Applications (2)

Applications

Common app troubleshooting steps

Request software or access
Billing & SLAs (2)

Billing & SLAs

After-hours & emergency billing

Priorities & response targets
Email & Microsoft 365 (2)

Email & Microsoft 365

Outlook won’t send/receive — quick fixes

Report phishing
Getting Started (2)

how to use our site

How to sign in or register

Open a ticket the right way
Network & Internet (2)

Network & Internet

Is it Internet or internal?

Quick Wi-Fi/Wired troubleshooting
Printing & Scanning (2)

Printing & Scanning

Can’t print

Scan-to-email fails
Security (2)

Security

Lost or stolen device

Security incidents — what we need
VPN & Remote Access (2)

VPN & Remote Access

Connect to VPN (basics)

VPN won’t connect — what to include

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