Frequently Asked Question

1) Check if others are affected (scope).

2) Reconnect to Wi-Fi (confirm SSID) / reseat Ethernet.

3) Get IP address:

• Windows: `ipconfig` • macOS/Linux: `ifconfig`/`ip a`

4) Can you ping 1.1.1.1? If yes but websites fail, it’s DNS.

5) Attach screenshots of error + IP info when you open a ticket.