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• Use company credentials + MFA only. No shared accounts.

• Route tickets correctly (choose the right Help Topic) and escalate P1/P2 per SLA.

• Do NOT place passwords/secrets in ticket bodies. Use the approved secrets vault; attach only sanitized logs.

• Handle PII/PHI securely and only as needed; follow data-retention policy.

• All actions are recorded; unauthorized access is prohibited and may result in disciplinary/legal action.

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